Introduction
Our company
Committed to people. Committed to the future.
Welcome to Toshiba Australia, a leading provider of innovative technology solutions. We are currently seeking individuals wanting to learn the base level servicing and maintenance of Multifunction Photocopiers, Printers and associated software. This is a full-time permanent position that offers the opportunity to showcase your technical expertise while providing exceptional service to our valued customers. Join us in delivering excellence and driving the future of technology.
Our benefits
To attract the best, we offer the following range of attractive company and wellbeing benefits:
- Attractive Performance based incentives
- Variety of paid leaves to support you - Birthday leave, Community Service leave, Corporate Social Responsibility leave and Emergency leave
- Free annual flu vaccinations
- Service Awards
- Learning and Development programs including External Study Assistance
- Employee Referral Program - refer a friend and get $2000 (conditions apply)
- Access to discounted Private Health Insurance (HCF) plus $250 hospital excess reimbursement
- Great discounts through corporate car programs
- Free On-site car park and gym
- Multiple cafe’s in the same premise
- Convenient to Gateway Motorway and South East Freeway and cycle ways
Our culture
We’ll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. We have a culture of respect, friendship and integrity from the top that transcends any corporate directive. It's real, and it's what encourages people to enjoy every day over many years. Our culture is our strength, we’re a team of passionate team players who strive for the best outcome for our customers and our colleagues.
Diversity and Inclusion
We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are committed to working towards a diverse workforce and providing equal opportunities. We strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBTQIA+ to apply.
Description
Our opportunity
Toshiba has evolved beyond photocopiers to provide our clients with innovative technology solutions that improve efficiency and effectiveness across their business operations.
On offer is full manufacturer training on our range of equipment and ancillary technologies is provided. If you have the right aptitude and skills this position offers an opportunity to build your career as a Customer Service Technician in Toshiba.
We provide opportunities for growth and advancement to keep you engaged. This pivotal position is critical for ensuring that the installation, service, and repairs to Toshiba’s and other manufacturer’s products are completed in a timely, accurate and economical manner.
Responsibilities include
- Diagnosing faults and conducting high-quality repairs and routine service to our products in the field.
- Installation of products, including ensuring network connectivity and installation of device drivers on Windows and Apple Operating Systems.
- Provide a high level of customer service, both remotely and in-field.
- Monitoring and managing stock levels
- Work effectively with Toshiba team members across multiple departments and at various levels
Skills And Experiences
Other requirements
- Although an advantage, previous experience servicing MFDs is not essential as full training will be provided
- The ability to learn concepts quickly
- Willing to undertake Working with Children Check and National Police Check
- Willing to take annual flu vaccination and comply with COVID requirements
Qualifications, skills and experience required
- Mechanical/electrical/electronic aptitude with troubleshooting skills
- Comfortable working with software, operating systems and networks
- Excellent customer service and interpersonal skills
- Good verbal and written communication skills
- Current and Valid Driver’s License
In addition to the above, the successful candidates will possess sound interpersonal skills, strong customer service orientation and the ability to work effectively with customers and Toshiba team members across multiple departments and at various levels.
If this sounds like the role for you, please click the “Apply” button and submit your application today!
Applications close on 5 October 2024. Only shortlisted applicants will be contacted.
No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. All candidates must have unlimited work rights in Australia.