Team Manager

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Your Opportunity

As a Team Manager in our Contact Center’s located in Joondalup and West Perth, you will lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members to support them with their enquiries via phone.

Our Team Managers work Monday to Friday (37.5 hours per week) with scheduled Saturdays on rotation ever 6 or 10 weeks, with teams made up of 10 - 16 consultants.

What will you be doing:

• Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets

• Provide ongoing coaching and mentoring to support career development

• Address member concerns promptly and effectively to ensure a positive resolution

• Monitor day-to-day operations to ensure execution of strategies and initiatives

What we are looking for:
As a member-based organisation, alignment to our values is essential, in addition to:

• A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment

• Strong leadership and interpersonal skills with the ability to motivate and develop team members

• Experience in working to & achieving KPI’s / targets

• Creating a cohesive and collaborative work environment

• Excellent communication skills with the ability to listen & relate well to others

• Ability to demonstrate empathy and resilience in difficult situations

• Strong computer literacy and ability to use many applications at once whilst having engaging conversations

What can we offer you?

• Secure a full-time, permanent position working within your local community

• Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.

• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services

• An inclusive & supportive environment, enabling all abilities to strive for success.

• Professional career development & ongoing training.

• Generous discounts on home, contents & car insurance, plus free roadside assistance.

• Member benefits & opportunity to join a very active Social Club.

We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team.

Applications Close COB Friday 13th September 2024

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

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