Store Manager - West elm

Our west elm store in Brisbane is seeking a results-driven, customer-focused, dynamic Store Manager to deliver exceptional customer service, lead a brilliant team, and inspire great performance. This is a permanent, full-time role (76 hours per fortnight).

As a Store Manager, you will:    

• Build and develop a strong team, fostering a high-performance work environment within our People First culture.
• Recruit, interview and select qualified candidates to build a talent pipeline.
• Coach, train and motivate your team through on-going programs in sales, customer service and product knowledge building. 
• Develop and empower your management team to take on increased levels of responsibility. 
• Ensure the store meets or exceeds sales, contest and payroll goals. 
• Ensure your team provides an exceptional customer experience.
• Ensure store standards are met and maintained – visuals, cleanliness, signage, safety, etc.
• Manage store operating procedures – inventory levels, cash control, minimising losses, etc.
• Maintain a safe work environment and ensure ongoing safety training and awareness.
• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

We think you’ll be successful in this role if you:

• Have experience in retail management, ideally in homewares and / or specialty retail. 
• Are passionate about “owning your business” and being empowered to make decisions that best support the needs of the business.
• Are a results-oriented, influential leader who loves to coach, mentor, motivate, inspire and help grow your team in order to meet and exceed goals.
• Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box.
• Are passionate about customer service and enhancing our customers’ lives at home and are not afraid to go above and beyond to exceed a customers’ expectations to close a sale.
• Are an agile leader and can think on your feet – you’re comfortable with flexing your schedule and prioritizing to ensure business goals are achieved.
• Have the critical thinking skills to creatively identify challenges, think through complex issues, and develop action plans in a timely manner.
• Have excellent communication, organisation and leadership skills.
• Have a proven ability to manage a team to exceed sales goals, while meeting payroll goals.
• Have a nack for identifying top talent, creating teams, and training, developing and retaining great people.

You’ll love working here because:

• We’re a successful, global, fast-growing, data-driven company with an entrepreneurial vibe.
• We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. 
• We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves. 
• We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation. 
• We live and breathe client experience.
• We have a smart, experienced leadership team that are open to fresh ideas. 
• We believe in autonomy and reward you for taking initiative.
• We get to be creative daily, and we have fun!

If you are passionate about leading dynamic teams and delivering world-class service, apply today! 

Please note, this is a permanent, full-time role (76 hours per fortnight) with a fixed four-week rotating roster. Only those holding the required work rights in Australia will be considered.