Store Manager - Pottery Barn Kids

Our Pottery Barn Kids store in Fortitude Valley, Brisbane, is seeking a s seeking a results-driven, customer-focused, and dynamic Store Manager to deliver exceptional customer service, lead a brilliant team, and inspire outstanding performance. This is a permanent, full-time position (76 hours per fortnight) on a rotating 4-week roster. Availability to work full weekends as part of the roster rotation is also required.

As a Store Manager, you will:

• Build and develop a strong team, fostering a high-performance work environment within our People-First culture.
• Recruit, interview, and select qualified candidates to build a talent pipeline.
• Coach, train, and motivate your team through ongoing programs in sales, customer service, and product knowledge development.
• Develop and empower your management team to take on increased levels of responsibility.
• Ensure the store meets or exceeds sales, contest, and payroll goals.
• Ensure your team provides an exceptional customer experience.
• Maintain and uphold store standards—visuals, cleanliness, signage, safety, etc.
• Manage store operating procedures—inventory levels, cash control, minimizing losses, etc.
• Maintain a safe work environment and ensure ongoing safety training and awareness.
• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

We think you will be successful in this role if you:

• Have experience in retail management, ideally in homewares and/or specialty retail.
• Are passionate about “owning your business” and being empowered to make decisions that best support the needs of the business.
• Are a results-oriented, influential leader who loves to coach, mentor, motivate, inspire, and help grow your team to meet and exceed goals.
• Thrive in an entrepreneurial environment and consistently look for ways to think outside the box.
• Are passionate about customer service and enhancing our customers’ lives at home and are not afraid to go above and beyond to exceed a customer's expectations to close a sale.
• Are an agile leader who can think on your feet—comfortable with flexing your schedule and prioritising to ensure business goals are achieved.
• Possess critical thinking skills to creatively identify challenges, think through complex issues, and develop action plans in a timely manner.
• Have excellent communication, organisational, and leadership skills.
• Have a proven ability to manage a team to exceed sales goals while meeting payroll targets.
• Have a knack for identifying top talent, creating strong teams, and training, developing, and retaining great people.

Physical Requirements:

• Ability to be mobile in the store and back-of-house areas, including standing for long periods.
• Ability to climb ladders and use other equipment in line with safety standards.
• Ability to lift and mobilise medium to large items, up to 30 kg, while utilising appropriate equipment and safety techniques.

You will love working here because:

• We’re a successful, global, fast-growing, data-driven company with an entrepreneurial vibe.
• We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
• We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves.
• We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation.
• We live and breathe client experience.
• We have a smart, experienced leadership team that is open to fresh ideas.
• We believe in autonomy and reward you for taking initiative.
• We get to be creative daily, and we have fun!

If you are passionate about leading dynamic teams and delivering world-class service, apply today!

Only candidates with the necessary work rights in Australia will be considered.