Sales Assistant / Stock Assistant

Our Fortitude Valley, Brisbane stores (West Elm, Pottery Barn, Pottery Barn Kids) are seeking Sales Assistants and Stock Assistants to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. These are permanent, part time roles (30-60 hours per fortnight).

As a Sales Assistant, you will:

• Provide sincere, friendly and energetic customer service by exemplifying excellent customer service standards.
• Warmly welcome our customers and assist them with special services including: gift wrap, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
• Efficiently and accurately perform register transactions (e.g. sales, returns and exchanges, etc.)
• Maintain and demonstrate knowledge of our products, features and benefits, current sales and promotions.
• Utilise effective selling techniques to build multiple sales and increase productivity.
• Achieve established sales and contest goals.
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.

As a Stock Assistant, you will:

• Uphold store and stockroom maintenance and cleanliness standards.
• Straighten, clean and help maintain stockroom as needed.
• Ensure all appropriate stockroom procedures are followed.
• Process, ticket, and restock merchandise as needed.
• Pack and log merchandise as required for customer deliveries.
• Perform other duties as assigned by management.
• Comply with all Company policies and procedures.

We think you’ll be successful as a Sales Assistant if you: 

• Have retail sales experience, ideally in specialty retail and / or homewares, with a strong clienteling ability.
• Have a passion for homewares and / or food. 
• Have the ability to connect with customers through service and selling.
• Love to sell and are driven to meet and exceed targets.
• Succeed in a team environment, but can work independently and manage your own time.
• Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products.
• Have the confidence and passion to anticipate customer needs and problem solve.
• Are successful when provided with clearly defined sales goals and metrics, but can also use your initiative to complete tasks.
• Have effective communication and organisation skills.

We think you’ll be successful as a Stock Assistant if you: 

• Have experience in a retail stock, warehouse or Back of House role.  
• Have a passion for homewares and / or food. 
• Succeed in a team environment, but can work independently and manage your own time.
• Are successful when provided with clearly defined goals, but can also use your initiative to complete tasks.
• Have effective communication and organisation skills.

Physical Requirements:

• Ability to be mobile in the store and back of house areas, including standing for long periods.
• Able to climb ladders and use other equipment in line with safety standards.
• Ability to lift and mobilise medium to large items, up to 30 kg, while utilising appropriate equipment and safety techniques.

You’ll love working here because: 

• We’re a successful, fast-growing, data-driven company with an entrepreneurial vibe.
• We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. 
• We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves. 
• We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation. 
• We live and breathe client experience.
• We have a smart, experienced leadership team that are open to fresh ideas. 
• We believe in autonomy and reward you for taking initiative.
• We get to be creative daily and we have fun!

If you are passionate about delivering world-class service to our clients, apply today! 

Please indicate in your resume if you have a preference for Sales or Stock roles.

Please note, these are permanent, part time positions (30-60 hours per fortnight) with a fixed two-week rotating roster. Only those holding the required work rights in Australia will be considered.