Exciting Opportunity for a Hotel Manager at Wildes Boutique Hotel!
Located in the heart of the picturesque Kangaroo Valley, our stunning hotel offers an unparalleled experience. From elegantly appointed rooms to impeccable service, a chic restaurant and bar, a refreshing pool, and top-notch conference and event facilities - we have it all!
About the Role
As the Hotel Manager, you'll be at the forefront of our centralised hotel operations platform, collaborating closely with our head office team to drive productivity, efficiency, and profitability across our portfolio of properties. A key priority for this role is strong Food & Beverage experience, as you will oversee the operation of our restaurant and bar, ensuring that all guest dining experiences are exceptional. You will also be responsible for ensuring that all departments are running smoothly, delivering great service, and maximizing revenue.
- Drive performance and profitability of the business
- Ensure exceptional guest experience and satisfaction
- Lead and develop the hotel team to deliver excellence
- Handle guest complaints promptly and professionally
- Ensure compliance with licensing and regulations
- Maintain operational standards
- Ensure rostering, purchasing and daily checklist is carried out
- Prepare and produce daily, weekly and monthly reporting
- Manage financial performance and budget adherence
- Provide leadership and support to department heads and team members
- Foster a positive workplace culture and ensure compliance with policies
- Promote workplace health and safety
About You
- Strong background in hospitality management with a focus on F&B operations.
- Operational knowledge across hotel departments
- Experience in cost control management
- Track record in delivering goals objectives and meeting KPIs
- Dedication to guest engagement and VIP experience
- Exemplary communication and leadership skills
- Proficiency in Property Management Systems and Point of Sales Systems
- Strong attention to detail and ability to multitask
- Commercial business acumen and financial analysis skills
- Problem-solving and strategic thinking abilities
- Proficiency in MS Office suite
What do we offer?
- Great team, benefits and perks!
- Work as part of a great supportive team
- Grow and develop a multitude of skills
- Fun and rewarding work environment