Home Assessing Manager

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We focus on enhancing member satisfaction, managing claims efficiently, and improving processes to handle peak demand. Our work environment fosters talent retention, promotes positive outcomes, and supports the achievement of strategic goals.

Reporting to the Senior Manager, Service Delivery, the Home Assessing Manager is a newly created role within the Claims Management Team.

The Home Assessing Manager will be responsible for planning, managing, and maintaining the delivery of cost-effective home assessing services that achieve high-quality outcomes for our members. The role also ensures that repairs are authorised and completed in accordance with relevant building code specifications and legislative requirements.

Key Responsibilities:

• Ensure compliance with Insurance Code of Practice, Building Code specifications, and legislative requirements.

• Address escalated member complaints and ensure compliance with relevant policies.

• Oversee external loss adjusters and lead event response planning.

• Direct risk management initiatives to meet OHS and corporate governance requirements.

• Provide leadership, coaching, and performance management to the Home Assessing team.

• Identify and implement opportunities for operational improvements and efficiency.

• Develop strategies to control home claims repair costs and manage the budget.

• Build strong relationships with suppliers and internal/external stakeholders.

What we are looking for:

• Trade qualification with 3-5 years of post-qualification experience.

• Experience in site supervision, estimating, and project management.

• Strong understanding of construction industry trends and building code specifications.

• Knowledge of insurance legislation such as the Insurance Contracts Act and Insurance Code of Practice .

• Expertise in managing operational budgets and business unit planning.

• Excellent stakeholder management skills.

• Strong operational management and problem-solving abilities.

• Ability to coach and develop staff professionally.

• Effective verbal and written communication skills for explaining complex processes.

• Diploma of Loss Adjusting (desirable).

• Insurance qualifications to Senior Associate level or similar (desirable).

What can we offer you?

• Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role

• A workplace culture where our people feel valued, respected, and empowered.

• Work in flexible ways that meet work/life commitments and support wellbeing.

• Be part of a purpose-led organisation that gives back to the WA community.

• An environment that values ongoing career development.

• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.

• Opportunities for community engagement and corporate volunteering.