Field Service Technician

About ASI Solutions

Technology is at its most powerful with the right people behind it.

Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business.

At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so.

We specialise in all areas of IT, from hardware and software procurement to complete managed services.

Since day one, our relationships with well-known brands and valued customers have been the driver of our success. Our legacy, spanning over three decades, demonstrates why we are trusted, and our consultative approach and technical expertise mean we are not only meeting today’s challenges, but preparing our clients for the future.

We have a permanent full-time opportunity within our Brisbane Field Services Team for an experienced IT professional who will be performing onsite troubleshooting and installations on customer devices, as well as stepping in to assist the Field Services Team Leader with ensuring smooth day-to-day operations within the Field Services Team.

Key responsibilities include:

• Repair and installations on customer equipment including laptops, PCs, servers, networking machines adhering with ASI’s internal standard operating procedures and knowledge base,
• Installation and configuration of desktop hardware, software and other devices,
• Lifting and relocating PCs, monitors, and other equipment as necessary,
• Log, manage and process Incidents and emails, and
• Other tasks as assigned by the Field Services Team Leader.

A Bit about you…

• 2 years experience in providing support for desktop/store hardware infrastructure,
• Experience working within IT service desk ticketing tools,
• Proven track record on hardware, desktop environment, and interactive whiteboard administration and troubleshooting,
• Experience with Lenovo and/or Microsoft manufacturer repair will be highly desirable,
• Must have a great understanding of manufacturer repairs isolating issues away from software and applications to hardware faults,
• Ability to work under pressure, and manage conflicting priorities whilst maintaining customer excellence and SLA targets,
• Excellent verbal and written English,
• Exceptional customer service interactions (internal and external), both verbal and written,
• Has the ability to adapt to changes as required by the organisation.
• Has a Valid Driver’s Licence, and willing to submit Police Check, Working with Children Check

Why ASI Solutions?

Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.

Send in applications by 01 September 2024.