Position Summary:
Key Tasks\:
· Achieve sales targets (daily, weekly, monthly) through utilization of link selling; consultation; demonstration and working outside counters.
· Provide excellent customer service to all customers. Demonstrate an understanding of customer's needs and surpass their expectations.
· Adhere consistently to the Estee Lauder Companies grooming guidelines and display professional image.
· Be able to deliver skincare & makeup applications and ensure that all customers are provided with up-to-date information in regard to skincare techniques.
· Attend and participate in designated training sessions ensuring skill development, current knowledge of products & new products, plus an interest in social selling.
· Replenish and rotate stock. Keep counter and tester units clean. Ensure hygiene standards regarding each and every customer.
· Follow guidelines and direction; accept and implement suggestions/feedback given by store or Estee Lauder Sales and Education Manager.
· Demonstrate an enthusiastic, cooperative team player approach to colleagues & store management.
· Be able to communicate efficiently with the brands and with store management & can work independently.
Relevant Indicators\: Customer service or sales experience of min 2 years.
Personal Attributes\:
· Service oriented with a "can do attitude" and have a passion for the retail industry.
· Friendly and a conversationalist who understands luxury skincare.
· Experience in retail, hospitality, or travel
· A good command of the English language and a second language would be advantageous.