ELICOS Teacher/ Student Success Coordinator

STUDENT SUCCESS COORDINATOR JOB DESCRIPTION

(Full-time 6-month fixed-term contract)

Overview of role

ILSC Education Group is one of Australia’s largest and fastest-growing language schools, known for the quality, rigour and variety of programs that are tailored to best meet international student needs and interests. ILSC Programs include General English, English for Academic Purposes, IELTS Preparation, Cambridge Preparation, and a variety of engaging Elective classes.

In addition to their teaching, Student Success Coordinators fulfill extra duties to further support existing ILSC & Greystone students in their academic journey by providing guidance and increasing awareness of our ILSC language courses and Greystone College vocational business programs. Working closely with the rest of the Student Success Team, they will support initiatives on campus which will help improve the overall growth of student enrolments, as well as feeding back ways to improve the student experience at their location.

Student Success Coordinators will represent ILSC’s core values internally and externally, upholding a collaborative and supportive staffroom ethos, and participating actively in sector Communities of Practice and Special Interest Groups.

Student Success Coordinators are supported by the ILSC Head Teachers, the Student Success Team Leader and the Student & Community Outreach Team, report to the campus Director of Studies and National Academic Director, and are engaged under the terms of The National Employment Standards (NES) and the Educational Services (Post-Secondary Education) Award 2020.

Job Duties

The Teacher duties and responsibilities include but are not limited to the following tasks:

• Teach a variety of multimodal (face-to-face, online, and/or hybrid) ELICOS classes (teaching roster and total weekly hours to vary based on operational need)
• Work collaboratively with ILSC Head Teachers and other ILSC Teachers
• Prepare and upload clear lesson plans prior to each lesson
• Perform periodical analyses of student goals and needs against set learning outcomes
• Embrace a principled communicative methodological approach
• Engage students in their learning through a student-centred teaching philosophy
• Enhance classroom learning and teaching by implementing new resources and technologies
• Provide students with regular formative feedback including writing tasks and summative academic progress reports in accordance with ILSC guidelines
• Be alert to and escalate student welfare concerns as appropriate
• Attend and actively participate in Session Meetings & Professional Development Sessions
• Actively contribute to ILSC’s positive learning ethos and inclusive, collegiate staffroom culture
• Commit to reflective practice (self/peer observations, engaging with ELT literature and trends)
• Participate in and represent ILSC in SIGs and CoPs
• Other related duties or projects as determined by the campus Director of Studies

The Student Success Coordinator duties and responsibilities include but are not limited to the following tasks:

• Actively increase awareness of Greystone qualifications among ELICOS students and support them in their enquires about Greystone
• Work closely with the Student Success Team Leader to assist the tracking and reporting of graduating students' progress and the growth of student enrolments
• Collaborate with the Greystone College Academic Team to promote Greystone events and workshops
• Attend orientations, events, workshops and graduations to assist in collecting media, including student testimonials and related content, for distribution on social media and the wider community
• Follow up with designated students to support the Student Success Team in converting leads into new enrolments and extensions of enrollments into packaged programs
• Collect and relay feedback from prospective and current students on trends, needs, and changes to assist in ongoing program development and student experience initiatives

• Coordinate and work with student ambassadors to cross-promote the college to students across ELICOS and Vocational programs
• Assist in the Sales Team in networking events, marketing events, and student experiences to promote vocational pathways
• Support strategic initiatives to improve the student experience locally
• Undertake other related duties or projects as determined by the Student Success Team Leader

Key Selection Criteria

Education and Experience

• Recognised Bachelor’s degree (or equivalent)
• Cambridge CELTA or Cert IV TESOL (or equivalent)
• Excellent understanding of TESOL methodology, programs, and assessment practices
• Experience with online learning management systems and multimodal delivery
• Demonstrated focus on continuous professional development (English Australia CPD Framework and NEAS CPD Points highly regarded)
• Experience working in Sales and/or Marketing (desirable)
• Experience or interest in ILSC’s student activities and community engagement and initiatives

Skills and Attributes

• Passionate about English language teaching and international education
• Passionate about corporate social responsibility and community outreach
• Excellent people skills and ability to engage students of all levels and backgrounds
• Sophisticated intercultural awareness and communication skills
• Strong verbal and written communication skills
• Willingness and flexibility to teach across different course types and levels
• Effective time management skills to meet sessional deadlines
• Ability to deal with unexpected issues and differing student needs
• Excellent team collaboration skills
• Ability to work autonomously as well as within a team
• Excellent organisational, administrative and computer skills, including MS Office (MS Teams desirable)
• Interest in social media & branding, profile-raising and awareness-raising
• Excellent work ethic
• Professional appearance and demeanour
• Current Working with Children Check (as per state requirements)
• Full Australian work rights

About ILSC EDUCATION GROUP

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

ILSC’s Mission & Core Values

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

• Passion To enrich & transform people’s lives
• Innovation To evolve through creativity & diversity
• Respect To treat everyone with compassion & dignity
• Collaboration To build community & achieve more together
• Integrity To act responsibly & ethically in everything we do

In accordance with ILSC’s Accessibility policy, ILSC is committed to providing a barrier-free environment. Accommodations are available on request.