YOUR MISSION
Join the PUMA Team as Our Customer Service All-Star!
Are you ready to take your customer service game to the next level? We're on the hunt for a superstar to join PUMA’s dynamic team and support our ever-growing online business in OCEANIA. If you’re passionate about sports, love helping people, and thrive in a fast-paced environment, this is your chance to score big!
The Playbook: Your Key Responsibilities
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Assist & Assist Again (50%): Respond to incoming customer queries via phone and email like a pro! Whether it's order status, returns, or product info, you'll be the go-to person.
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Support to Win (25%): Ensure our customers leave with a smile by solving tickets within 48 hours. Work with other eCom teams when needed to deliver the ultimate shopping experience.
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Coach with Confidence (10%): Help customers make winning decisions by providing expert advice on our products, pricing, and availability.
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Stay in Formation (5%): Organize and prioritize queries like a true team captain, ensuring swift and efficient service every time.
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Feedback MVP (5%): Channel shopper insights to the eCom team—help us improve by spotting technical glitches and suggesting enhancements.
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Scoreboard Keeper (5%): Keep track of every play—document actions like refunds and cancellations in our reporting tools with precision.
The Metrics: How We Measure Success:
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Customer Satisfaction: Deliver a slam-dunk customer experience by responding and resolving queries in record time.
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KPIs: Adhere to PUMA’s benchmarks for customer satisfaction and keep us at the top of our game.
YOUR TALENT
Who We're Looking For: The Perfect Fit:
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Experience: 1-2 years in retail or customer service.
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Skills: Strong written and verbal communication, attention to detail, and a natural ability to multitask.
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Attitude: Thrives under pressure, loves working independently, and always puts the customer first.
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Bonus Points: Familiarity with Zendesk or similar platforms and basic IT skills.
Your Teammates:
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Internal: You'll be collaborating with our Retail and Warehouse teams.
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External: You’ll be the friendly face of PUMA for our amazing customers
Are you ready to bring your A-game to PUMA? Apply now and let's create the ultimate customer experience together!