JOB TITLE
Multifaceted Customer Service Technician
JOB SUMMARY
We are seeking a versatile and customer-oriented individual to join our team as a Multifaceted Customer Service Technician. This role combines hands-on maintenance and labour tasks with frontline customer service responsibilities. The ideal candidate will be adaptable, detail-oriented, and capable of working efficiently in a dynamic environment. As a Customer Service Technician, you will play a crucial role in ensuring the satisfaction of our customers by providing prompt and reliable service.
RESPONSIBILITIES
• Perform cleaning duties to maintain a tidy and sanitary work environment.
• Conduct regular maintenance inspections on equipment, ensuring optimal functionality and safety standards.
• Handle refuelling of equipment and vehicles as needed.
• Undertake deliveries as requested.
• Maintain cleanliness and functionality of portable toilets.
• Troubleshoot and perform minor repairs on small engines, diggers, EWPS (Elevated Work Platforms), and other equipment.
• Assist with the setup and pack down of temporary fencing as required.
• Provide exceptional customer service.
• Maintain accurate records of maintenance activities and customer interactions using computerised systems.
• Handle incoming calls and inquiries, directing them to the appropriate personnel or providing assistance as needed.
• Demonstrate flexibility and willingness to learn new skills as required.
• Work effectively under pressure, managing time and tasks efficiently to meet deadlines.
REQUIREMENTS
• High School, Trade or Diploma
• Valid Driver’s license
• PREFERRED – Forklift license, HRW, Yellow Card, MR-HR Truck License.
• Basic mechanical aptitude & previous mechanical experience.
• Demonstrated knowledge of basic hand tools for repairs/maintenance
• Strong customer service skills with a friendly and professional demeanour.
• Ability to safely lift & perform physically demanding tasks.
• Excellent communication skills both written and verbal.
• Follow directions/instructions from peers & management.
• Ability to work independently and as a part of a team in a fast-paced environment.
BENEFITS
• Competitive above award wages offered based on qualifications and prior experience.
• Opportunities for upskilling, professional development, and career growth within the business.
• 38 Hour Week [Hour Lunch], Superannuation, RDO’s, Overtime Penalties, Annual Leave, Sick Leave.