Customer Service Representative

WHO WE ARE   

Known best as the 'Undisputed King of Trainers', JD Sports is one of the biggest and best global Sports Fashion brands across footwear and apparel.   

Founded in 1981 in Greater Manchester, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we offer unparalleled service and style to all our consumers, striving to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.   

In 2017, JD Sports first established itself within the Australian market and has since expanded to 60+ stores in NSW, VIC, QLD, WA, SA & TAS with many more to come!   

THE ROLE

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we pave our own path and are elite within our field. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the best global brands, and we apply the same strategy to our talent. We are passionate, talented, dedicated, proud, and hungry for success and we want like-minded individuals to join the movement. 

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service across multiple channels including phone, email, social media, and live chat. You will handle inquiries, resolve issues, and ensure customer satisfaction with a friendly and professional approach.

This full-time role, based in Leppington, requires availability Monday through Friday. Shifts range from 8am to 4pm and 1pm to 9pm. Please note, all training will be facilitated at our Homebush Distribution Centre until October.

You will also be responsible, however not limited to the following duties & responsibilities:

• Respond promptly and effectively to customer inquiries via phone, email, social media, and live chat
• Provide accurate information about products, services, and policies
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution
• Process orders, returns, and exchanges & relevant communication with customers
• Maintain detailed and accurate records of customer interactions and transactions
• Collaborate with internal departments to address customer needs and improve service quality
• Stay updated on product knowledge and promotions to assist customers effectively
• Monitor customer feedback and report trends to the Customer Service Manager
• Achieve individual and team performance goals and KPIs
• Follow company communication procedures, guidelines, and policies  

WHO YOU ARE

• 1-3 years in a similar role
• Experience in the sportswear or fashion retail industry
• Previous experience in a customer service role, preferably in retail or e-commerce
• Familiarity with social media platforms and online customer service

WHAT'S IN IT FOR YOU?

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development to opportunities to kick-start, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Programs & Mental Health champions
• One month paid parental leave for full-time employees

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career. 

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated. 

What are you waiting for? Apply today and kick start your JD Sports Journey. 

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.