Customer Service Representative

Division: ESCO

Location: 25 Trade Street, Lytton QLD or 120 Wood Street, Mackay QLD

Hybrid

Purpose of Role: Working in a team environment, the Customer Service Representative (Internal sales) role provides new and existing customers with the best possible service in relation to quotations, billing inquiries, service requests, and account management.  Our CSR's work in support of the Regional Manager for account management, customer satisfaction and business development.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Customer service: Execute first line customer engagement processes. Process customer sales orders, returns, credits, and invoices through established standards and procedures. Institute the proper procedures to settle customer complaints while constantly striving to exceed the expectations of the customer. Respond to customer inquiries regarding product selection, product maintenance, services, policies, procedures, deliveries, etc.
• Internal sales: Communicate customer requirements to the appropriate people within the organization to ensure conformance to customer purchase orders and inquiries. Prepare, send and follow up on requests for quotations and other activities necessary to promote sales
• Data integrity: Prepare and maintain reporting tools for management and front-line sales team. Complies with ESCO's sales processes by adhering to "CRM" (Salesforce) standard work; this in includes daily activity logs, opportunity management, and customer contact information.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Prior exposure working in the customer service role, with excellent communication skills.  Experience in mining, heavy industry, or construction
• Advanced Microsoft office suite (word, outlook, teams, excel) and experience with oracle (preferred but not essential)
• The successful candidate will be required to undergo a background checks (including a pre-employment medical).

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.
 

Benefits:

• Extended Parental Leave: 12 weeks paid Parental leave.  
• Employee Referral Program: Successfully refer a friend and receive $2,500. 
• Superannuation: Additional employer superannuation contribution.
• Workplace flexibility: We have a hybrid remote-working model to support you in balancing your career with personal commitments.  
• Employee Assistance: Free and confidential counselling services for all employees and their families. 

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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