Customer Service Representative

Job Responsibilities:

• To provide parts support needed for Aftermarket customers:
  • Attend to parts interpretation enquires 
  • Place parts orders with respective factories and follow up on order status
  • Follow up on parts related quotations, delivery and other matters; assist as appears desirable to expedite order, maintain customer acceptance
  • Assist with the resolution of Spare Parts issues
  • Generate Tax Invoices for Crane Care parts 
• Provide SAP interface support for ANZ Aftersales / Logistics as the SAP Super User
  • Keeper / Maintainer of the Parts ‘SAP Manual’
  • Train Product Support staff on SAP systems
  • Responsible for SAP parts master file, extent parts into ANZ location, liaise with factories
• To assist and support in ensuring materials movement (pick pack etc) and dispatching functions along with warehouse receiving and storing, when needed
• Physically receive and check off orders from suppliers and locate in the Parts Warehouse when necessary 
• Assist with Parts stock take activities when required 
• Perform other ad-hoc duties as assigned

Job Requirement:

• High school diploma or higher qualification in Product and Customer Service or other relevant areas or the equivalence
• At least 3 years of Customer Service-related working experience preferably in the crane industry or heavy equipment industry
• Familiar with all aspects of Microsoft office
• Possess SAP skills will be an added advantage