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Customer Service Representative

HMPS Propac HR System
Full-time
On-site
Melbourne, Australia
Introduction

We're searching for a dedicated Customer Service Representatives to join our team located in Heidelberg West and deliver outstanding service in every customer interaction.



Description

As a Customer Service Representative, you'll be the first point of contact for our valued customers. Your responsibilities will include:

  • Ensuring that our customers receive a seamless service experience that reflects our commitment to excellence.

  • Booking service work and adjusting job schedules as necessary to accommodate changing requirements.

  • Handling incoming calls, monitoring our shared mailbox, and taking appropriate actions to respond promptly and effectively.

  • Processing service job sheets and customer purchase orders for equipment, coordinating shipping, installations, and commissioning processes.

  • Supporting the wider National Customer Service Team by providing assistance and stepping in as needed, fostering a collaborative and unified approach.

  • Compiling daily, weekly, and monthly statistical reports as necessary to keep our processes transparent and effective.

  • Playing an active role in championing and supporting continuous improvement initiatives within our National Service Centre.



Skills And Experiences

To excel in this role, you'll need:

  • Customer interaction experience: Utilise your experience to handle customer inquiries, schedule service calls, and effectively resolve issues, ensuring utmost satisfaction.

  • Effective communication: Employ your strong verbal and written communication skills to convey information clearly and establish strong rapport with customers.

  • Excellent organisation skills: Showcase your exceptional organisational skills to juggle multiple tasks, prioritise work effectively, and consistently meet deadlines.

  • Performance excellence: Experience in meeting key performance indicators (KPIs) to contribute to our team's success.

  • Tech-savvy: Demonstrate your proficiency in navigating computer systems, including customer relationship management (CRM) software, order management systems, and Microsoft Office applications.

  • Relationship building skills: Employ your interpersonal prowess to forge positive relationships with both internal and external stakeholders.

  • Positive customer-centric approach: Contribute your enthusiastic and positive attitude to our customer service team, ensuring our commitment to delivering exceptional customer service

 

Our company - Australia's leading machine builders

HMPS was founded in 1980 and has since grown to establish itself as a market leading engineering company specialising in end of line factory automation; supplying automation systems to food and beverage companies throughout Australia, New Zealand and around the world.

Propac Industrial as a brand of HMPS Propac, are leaders in Vertical Form Fill Seal (VFFS) technology, specialising in bagging systems with innovative pack styles including Edge Seal Stand Up bags, Re-closable Zipper, Vacuum and MAP, large format packs and liquid/pumpable food packaging.

With a workforce of 100 employees and multiple sites across Australia for HMPS Propac, we pride ourselves on our ability to deliver customised and innovative solutions, with a commitment to give all our people across HMPS Propac the best opportunities.

We are passionate about the professional development and training of our employees. If you’re excited about the inner workings of machines and have a burning desire to make them even better, we want to hear from you. Join us, and let's engineer the future together.



Apply now
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