Customer Service Representative

Are you ready to grow your career in Insurance?  

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!  

As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.  

So, what’s the job? 

• You’ll be the first point of contact for customer enquiries, working to provide a positive customer experience for all customers 

• You’ll be required to handle general enquiries and complaints in line with our policies 

• You’ll answer calls and emails from both external customers and internal stakeholders 

• You’ll work to meet the KPI’s and quality expectations of the role 

• You’ll build relationships and rapport with customers, the cornerstone of our success! 

And what are we looking for? 

We are looking for the next member of our driven and passionate team who is ready to dive in and grow their career with us in our quickly growing business. Insurance is the name of the game, but don’t worry if you haven’t played before, we are happy to show you the ropes… just bring your customer service experience! 

• You’ll be able to articulate yourself well, both verbally and through written means 

• You’ll work well within your team and be able to work toward shared goals when required 

• You’ll possess previous customer service or sales experience (bonus points for KPI’s!) 

• You’ll have a quick eye and attention for detail, and be able to use that information wisely 

• You’ll be on top of your deadlines and match our positive and follow-through attitude 

• You’ll have a passion for helping customers with enquiries and share their love for travel 

• You’ll be available to work a rotating roster Monday-Sunday between 7:00 AM and 8:00 PM  

What’s the salary? 

We want you to be just as excited to work with us, as we are with you, and we understand that salary can be an important factor when looking into the future. We are able to offer a competitive salary of $60,000 AUD in addition to superannuation and any penalty rates you might accrue. 

In addition, you will be able to work toward achieving your short-term incentive plan (known as STIP) which can see you earn up to 5% of your salary in addition! 

So, why choose us? 

We value optimism, caring, togetherness, reliability and determination. 

We have more than 1500 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. 

Job flexibility. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.  

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! 

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.  

Travel and work with us. We’ll help you keep travelling in your career, and abroad with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today! 

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together! 

#LI-Hybrid