Assistant Store Manager - Sales & Service

Our Pottery Barn Kids store in Fortitude Valley, Brisbane is seeking a results-driven, customer-focused, dynamic Assistant Store Manager to deliver exceptional customer service, lead a brilliant team and inspire great performance.

As an Assistant Store Manager, you will:

• Identify opportunities, develop and execute strategies, analyse daily, weekly and monthly reports to achieve KPIs.
• Set daily, weekly and monthly sales goals.
• Support company promotions and sales events.
• Coach and develop team members to drive individual and team performance.
• Provide exceptional customer service to achieve world-class service standards.
• Drive our Design Services business area by motivating associates.
• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

We think you’ll be successful in this role if you: 

• Have experience in retail, ideally in furniture.
• Are passionate about customer service and enhancing our customers’ lives at home.  
• Love to coach, mentor, inspire and help grow your team in order to meet and exceed goals.
• Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box.
• Have proven success achieving results both independently and through others by fostering a spirit of teamwork.
• Are not afraid to go above and beyond to exceed a customers’ expectations to close a sale. 
• Have excellent communication, organisation and leadership skills.
• Have the critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Are able to independently lead yourself and others to achieve results.

You’ll love working here because: 

• We’re a successful, global, fast-growing, data-driven company with an entrepreneurial vibe.
• We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. 
• We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves. 
• We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation. 
• We live and breathe client experience.
• We have a smart, experienced leadership team that are open to fresh ideas. 
• We believe in autonomy and reward you for taking initiative.
• We get to be creative daily and we have fun!

If you are passionate about leading dynamic teams and delivering world-class service, apply today! 

Please note, this is a permanent, full-time position (76 hours per fortnight) on a rotating 4-week roster. Only those holding the required work rights in Australia will be considered.