Retail Supervisor
Full Time Salary
Sea World, Main Beach, Gold Coast
The Opportunity:
Reporting to the Retail Park Coordinator you will be responsible for the daily operations, profit, cost, human resource management and guest experience for the Retail Department. A fantastic role for an experienced and motivated retail professional, you will be supported to run operations of the retail department within a small team and achieve real job satisfaction in driving sales results and growing the retail aspect of the business.
In this role you will be responsible for:
• Manage and coordinate Retail team members including resource planning, support, mentoring, recruitment and development
• Work alongside Workforce Planning to manage rosters and pay sign off, using working knowledge of AWU/EBA agreement
• Monitor and action operational compliance, coordinate appropriate training and set service standards
• Triage and action day-to-day requests for store communications & tasks from the Retail Park Coordinator and Head of Retail
• Escalate and manage business-critical store operational issues to relevant stakeholders
• Partake in decision making from product selection, pricing, promotions to selling channels
• Performance management and career development of your teams
• Stock feedback and inventory management
• Budget management and financial reporting
We are looking for an experienced Retail professional who has proven sales results and a passion for leading and building high performing teams. In addition, you will need:
• Work within a given budget, reporting on expenditure against expenses budget as required. Manage actual labour costs within salaries and wages budget
• Personnel management experience including performance management, training and rostering
• Excellent interpersonal and leadership skills appropriate to deal with a range of staff, guests and stakeholders
• Experience with a multi-outlet retail operation in a fast-paced environment with at least 50 staff
• Enthusiastic and reliable, and the ability to work flexible hours and at different locations
• Strong computer skills across standard office suite software
• Own vehicle and open driver’s license, with the ability to travel between sites as required
• Experience in SAP, Maximo and Kronos Systems highly desirable