E-Commerce Sales Assistant

APRA AMCOS is a member-owned music rights management organisation, positioned at the intersection of music, data and technology. We have more than 119,000 members who are songwriters, composers and music publishers. We license organisations to play, perform, copy or record our members’ music, and we distribute the royalties to our members. Through OneMusic we license organisations to play, perform, copy, or record our members’ incredible music, ensuring they receive their well-deserved royalties.

We are seeking someone organised, pro-active and tech-savvy to join our OneMusic Australia team in the newly created role of e-Commerce Sales Assistant.   

Based in the Sydney office and reporting to the Senior Licensing Manager, this full-time permanent role is suitable for any individual with a strong team commitment and ability to learn and adapt to new tasks quickly. The focus will be on providing support to prospective customers to assist them to seamlessly complete their eCommerce onboarding. 

Your duties and responsibilities will include:

• Assisting prospective customers with the application process for licences via our eCommerce platform;
• Monitoring incoming eCommerce related enquires;
• Managing abandoned journeys and contact the customer or refer to the sales team as required;
• Collaborating with other departments to resolve prospective customer issues
• Providing reports on insights and trends, as required.

To thrive in this role, you will need:

• Strong verbal and written communication skills
• Ability to build and maintain relationships with stakeholders
• Knowledge of sales techniques and strategies
• Strong problem-solving and negotiation skills
• Intermediate Excel skills
• Proficiency in data manipulation and reporting.

If you're passionate about music, thrive in a fast-paced environment, and want to contribute to the success of our organisation, we'd love to hear from you!

Application Process:

To apply for this role please submit a short cover letter outlining why you would be suitable for this role and a current resume COB by 4 September 2024 via Bamboo. 

For more information on this role or to see the position description, please feel free to contact Cathy Middleton, Senior Manager, Licensing (cmiddleton@apra.com.au).

Please Note: Visa sponsorship is not available for this position. All applicants must have current and valid working rights in Australia or New Zealand.

While this role is one that requires specific skills and experience, we are encouraging people from all diverse groups who are interested in this position to put an application in, even if they are not sure if they meet every single bit of the selection criteria.