Customer Service Representative - Telco
TSA GroupCompany Description
🌟 Join TSA and Revolutionize Customer Experiences! 🌟
About Us
At TSA, we're a proudly Australian-owned leader in the Outsourcing Industry, dedicated to helping companies grow and nurture their customer bases. Partnering with some of the country's most prominent brands, we operate across multiple call centres in Australia and the Philippines.
Our mission is simple yet powerful: to create experiences people love by transforming the way they connect and communicate with brands. If you're passionate about making a difference and being part of a purpose-driven company, TSA is the place for you! 🎯✨
Who You'll Work With
For over 25 years, we've proudly partnered with Telstra, Australia’s largest telecommunications company. Our team of enthusiastic customer service and sales professionals is growing, and we want you to be a part of it! Based in Perth, you'll engage with everyday Aussies, helping them with their Telstra services and products. This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!
Job Description
The Role
As a key member of our team, you'll:
- 💼 Meaningful Work: Support everyday customers across Australia by selling solutions they truly need.
- 🤝 Supportive Team Environment: Work alongside managers and senior team members dedicated to helping you succeed.
- 🕒 Great Working Hours: Enjoy an 7am- 5pm rotating schedule (Monday- Friday)
- 🎁 Fantastic Benefits: Yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships, and more.
- 🚀 Career Growth: Regular social gatherings, ongoing professional development, career progression, and comprehensive training.
- 🏡 Work-Life Balance: After three months, and once you've mastered our training, work from home two days per week!
Qualifications
To succeed in this role, you should:
- ✅ Be able to work full-time with a flexible schedule.
- 🏠 Work 2 days from home and 3 days in our West Perth office.
- 🎓 Attend our comprehensive 5-week paid training program.
- 🗣️ Possess excellent communication skills and enjoy engaging in conversation.
- 🌱 Be open to learning new skills and celebrating your achievements.
- 💪 Exhibit resilience and maintain high performance.
- 🖥️ Have strong multi-tasking abilities and be proficient with computer systems.
- 🧩 Approach problems with a solution-based mindset.
- 📶 Have a reliable internet connection and a suitable home office setup.
- 📅 Availability to work Monday - Friday, between 7am - 5pm
Additional Information
Why TSA Rocks
At TSA, we believe in creating a unique culture that promotes growth, recognition, and fun. Here's what you can look forward to:
- #TSAWays: 🎉 Experience a vibrant culture that celebrates your achievements and fosters personal growth.
- Career Advancement: 🚀 Enjoy opportunities for internal progression and climb the career ladder.
- Comprehensive Training: 📚 Receive full training with ongoing coaching and development.
- Recognition Programs: 🏆 Be celebrated through our exciting and rewarding recognition programs.
- Supportive Team Vibe: 🤝 Join a fun, friendly, and supportive team environment.
- Flexible Work Schedule: ⏳ Benefit from a healthy work-life balance with our flexible working hours.
- Special Perks: 🎁 Receive loyalty and Christmas gifts as a token of our appreciation.
Connect With Us
Discover more about TSA and our exciting opportunities on our website and social media:
Join us at TSA and be part of a team that’s making a real difference. Apply today and help us create experiences that people love! 🚀💬