At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
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Complaint Ticket Administrator - Full Time
• Newly created role
• Great Team Environment
• Flexible work location
About the role:
We are seeking a customer service champion reporting to the Customer Journey Manager. In this role you will provide support and guidance to the team by logging complaint tickets, liaising with Branch Managers and Department Heads, seeing complaints are managed in a timely manner and to a high level of customer satisfaction and ensuring we comply with the General Insurance Code of Practice
About you:
• Experienced in Customer Service & Administration
• An excellent communicator with plenty of energy
• Must have resilience and great problem-solving skills
• Good attention to detail
• Have great organisational and time management skills
• Available to work from 9:00 – 17:30
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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.