Customer Service Representative

Permanent Ongoing Role

Uncapped Incentive Opportunities/Earnings

Be Part of An Inclusive and Diverse Team Culture, Where Everyone Is A Team Player

Join our dynamic team and help our valued customers with their storage needs. We’re a rapidly growing company with over 250+ Storage Centres located across Australia and New Zealand. This is a great opportunity to join a company with a friendly and fun culture that truly values its staff and customers. No two days will be the same! Full training provided with career progression.

The Role:

Are you enthusiastic about sales and committed to providing exceptional customer service? We are looking for a customer focussed and sales-driven customer service representative to join our dynamic Brisbane based team. You will report into the Contact Centre Supervisor in Brisbane and work closely with the NZ Contact Centre and Storage Centres across Australia and NZ.

Ideally you will have previous customer service experience in a Call Centre environment and a demonstrated ability to deliver a highly efficient and consistent standard of service. Shift hours will be full-time, covering a 38-hour working week.

Key Responsibilities Include:

• Creating a great first impression for our customers! Coordinate and respond to customer enquiries in a timely, professional, and courteous manner across our various multimedia channels (phone, email and webchat).
• Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers’ needs are met.
• Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire.
• Proactively build relationships at all levels of the business with a key focus on our Storage Centre teams.
• Achieve individual sales targets and great call quality.

Benefits of Working with Us:

• Permanent role with an industry leader and ASX 200 listed company
• Structured training with a continued focus on development
• Strong focus on career development both personally and professionally
• Be part of a driven and supportive team environment
• Discounts on a range of storage services including units and merchandise
• Unique wine offers and discounts through our subsidiary company Wine Ark
• 24-hour wellbeing support for you and your family through our Sonder partnership
• Reimbursements for approved wellbeing services under our WellNS Wallet Program
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more
• Ability to earn referral incentives

About You:

• Strong Customer Service/Sales background
• High level of organisational skills and excellent time management
• Building relationships comes naturally to you and is matched with a passion and interest for helping people
• You have excellent written and verbal communication skills with the ability to be empathetic and professional
• You thrive when working in a team environment but can also work autonomously
• You have a motivated and proactive approach to your role and are a team player
• Proficient at using technology and multitasking between different systems         

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

For this role, only those candidates with the eligible right to work will be considered.