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Customer Service Representative (297802)

Cargill
Full-time
On-site
Melbourne, Victoria, Australia

About Us
 

At Cargill, we’re challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority and we are committed to creating a ‘zero harm’ safety culture.

Working at Cargill is an opportunity to thrive. With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It’s an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at www.cargill.com

 

The Role
 

We are currently have a great opportunity for a Customer Service Representative to join the Cargill Agriculture & Supply Chain (CASC) in Melbourne on a 4 month contract with the possibility to move to a permanent role.

Job Purpose and Impact

The Customer Service Representative will be a key player in a small, high performing team. The role is responsible for providing superior support and service to our sales teams and customers over the busy harvest period.

Key Accountabilities

  • Supporting our product lines with administration of contracts.
  • Outbound calls to grower customers to resolve issues or obtain information.
  • Providing high standard of customer service to grower customers via Inbound calls.
  • Report on team performance metrics and identify process improvement opportunities.
  • Collaborate effectively within a team-based environment.
  • Other duties as assigned.

Qualifications

Experience and skills

Having come from a similar background, you will have:

  • Strong communication skills (verbal & written)
  • Experience in Agriculture (preferred)
  • Strong customer focus and problem-solving skills.
  • Ability to stay organised and effectively prioritise tasks.
  • Excellent attention to detail.
  • Self-motivated, team player.

Minimum Qualifications

  • High school diploma, secondary education level or equivalent
  • Minimum of two years of related work experience
  • MS Excel proficiency

We Offer
 

In exchange for your experience, we offer an attractive remuneration package including: competitive salary + super.

If this role sounds like you, and you are looking for a role where you can make an impact and help the world thrive we would like to hear from you now.