Customer Service Representative

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums

The Opportunity

Orrcon Steel is looking for a Customer Service Representative in our National Customer Service Team based in Gillman . Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands. 

In this varied 12 month fixed term role, you’ll join our supportive, customer-focused team renowned for providing consistently high levels of customer service. You’ll interact with our national distribution business customers and support our local branches, delivering a premium service to our customers and helping our business to increase sales and develop ongoing relationships now and into the future. 

When you join our team, you will enjoy a competitive remuneration package.  We offer flexibility for work/life balance, access to varied health and wellbeing initiatives including our Employee Assistance Provider, annual flu vaccinations, on-site car parking, on-line physio, and training and development including LinkedIn learning access. 

This role will offer variety and scope for an enthusiastic team player who enjoys internal sales and customer service. A self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also enjoy keeping busy and working in a supportive team environment.

What Will You Do?

As a key contact for sales and service enquiries, who leads with enthusiasm and is invested in the team’s success, you will:

• prepare and follow up on customer quotes
• managing sales enquiries via email and phone; including both inbound & outbound calls
• identify opportunities with our customers to provide value-add services
• reach out to new or existing customers to identify potential opportunities to generate further sales growth
• support our external sales teams and branches across Australia
• provide internal support and regular feedback to relevant sales teams regarding customer and competitor information
• resolve issues and seek ways to improve the customer experience

More About You

We’re ready to support your learning journey. You could have experience in a similar customer service role, or perhaps you come to us with a sales administration background. You don’t need to have experience in the building industry.

Where you’ll add value from day one is your motivation to provide exceptional customer service and your energy and enthusiasm for learning. You will bring:

• experience working in a customer service environment
• high attention to detail with a natural curiosity to resolve discrepancies
• excellent interpersonal skills and the ability to negotiate mutually satisfying outcomes
• confidence in your computer skills and your ability to learn new systems
• a willingness to grow, learn and develop yourself

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Tuesday 27 August 2024.