Complex Claims Examiner, Portfolio Solutions

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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

This role is an integral part of AIG’s Portfolio Solutions team which is made up of a team of 8 Examiners in Australia and reports to the Claims Manager, Portfolio Solutions, Australia. Our Portfolio Solutions is a market leader in its field and unique in having both Property and Casualty responsibility. 

Manage a portfolio of Complex SME Property and Casualty claims in a proactive, efficient, cost-effective manner, while delivering a high-quality service to customers. Developing commercial relationships with internal/external stakeholders including brokers and customers.

Key accountabilities will include but not limited to:

• To resolve claims within your authority in a cost-effective manner by ensuring that claims are accurately
• Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation.
• Manage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitments
• Build and maintain good relationships with colleagues, other AIG personnel, clients, brokers, sponsors, and other external parties

What you’ll need to succeed

• You are now ready to demonstrate your acquired experience as a Liability and/or Property Claims examiner
• You may be a Junior Lawyer in Private Practice that is looking to work for an Insurer
• Strong communication skills with ability to adapt as the need requires
• Problem solving skills with strategic planning and execution
• Ability to drive outcomes in a proactive manner
• Able to work autonomously but within a team environment
• Appreciation of different stakeholder’s interests both internally and externally with a willingness to assist as required
• Open minded, inclusive and reasonableness in approach in dealings with all claims related parties

Ready to make a bigger impact? We look forward to reviewing your application.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Australia Limited