Casino Cashier - The Star Sydney

Are you our next rising star?

Continue your career with us as a Casino Cashier in Cage Operations.

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

The Casino Cashier role reports directly to the Cash Services Supervisor and is responsible for greeting guests and providing high-quality services for gaming related transactions. Exceptional Customer Service is at the forefront of this role as well as the opportunity for you to put your skills and knowledge to the test and upskill in multiple areas of Cage Operations.

A few of your responsibilities

• Maintain a customer focus in all transactions, ensuring that service delivery is timely, effective and efficient and that it meets both the customer’s needs and service standards.
• Handle all customer queries and complaints with diplomacy and tact and refer all problems together with regular and informative feedback to the Cash Services Supervisor.
• Maintain a good knowledge of the Star City complex, amenities, local services and surrounding attractions and promote effective communication by ensuring that all co-workers maintain the same level of knowledge.
• Participate in all pre/post shift briefings to assist with a smooth transition and handover between shifts, thereby avoiding interruption to or jeopardising the quality of service.
• As directed, liaise with the Casino Liquor and Gaming Control Authority, government regulatory and statutory authorities.

What are we looking for:

• Experience with high volume cash handling
• Working knowledge of domestic and international banking requirements
• Exposure to a casino and/or gaming environment desirable.
• Understanding of relevant statutory and reporting requirements.

About you:

You will need to demonstrate a commitment to providing a world class guest service whilst maintaining efficient and accurate operations of the Cage Operations. Your role will be pivotal in shaping the success of our Cashiers Team at The Star. Join us in making a difference.   

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.