Retail Supervisor

Retail Supervisor – Full Time

• Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary!
• Voted one of the Gold Coast’s most popular tourist destinations!

About National Trust Queensland & the Currumbin Wildlife Sanctuary
Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

As we continue to welcome guests to the Currumbin Wildlife Sanctuary and grow our operations, we have an opportunity for an intuitive & hands-on Retail Supervisor to support our dedicated Retail Team including, our busy outlets & park operations.

About the Role

Reporting directly to Retail & Photography Management, you will be a person who goes above & beyond to ensure continuous improvement of our process & service standards.  In this hands-on role, you will lead, mentor & motivate our Teams to ensure we deliver professional, efficient & friendly service.  You will be an experienced Retail professional with proven operations & leadership skills that will support the Retail & Photography Teams.  In this role you will work across all 6 of the Currumbin Wildlife Sanctuary Retail & Photography outlets

You will have a natural sense of fun whilst being able to supervise, motivate & inspire.  You will lead by example to ensure the Team deliver efficient & friendly guest service. This role includes ensuring policies & procedures are met & WH&S service standards adhered to.  This is a fast-paced environment where you will be available to assist the Teams with core duties hands-on as required.

You will support the Management Team with roster maintenance, stock control & recruitment.  You will have the ability to create eye catching displays & layouts to drive incremental revenue & maintain outlet presentation with the desired visual merchandising benchmarks.

About You

To be successful in this role, a minimum of 3 years’ experience at a Retail supervision level, preferably within a multiple outlet organisation.  Ability to set clear goals, control resources & motivate Teams to achieve performance objectives & targets.  Other key skills and qualifications we are looking for include:

• Ability to set clear goals, control resources & motivate Teams to achieve performance objectives & targets.
• Experience with Team training to ensure excellent guest service is delivered.
• Strong visual merchandising skills with clear attention to detail which reflects in outlet presentation.
• A self-motivated Team player who can communicate effectively with people from diverse backgrounds and cultures.
• An understanding of stock control & inventory process with analytical ability to make informed decisions.
• Works at a fast pace but always remains calm under pressure & is a solutions orientated thinker, with a positive ‘Can Do’ attitude.
• A self-motivated Team player who can communicate effectively with people from diverse backgrounds & cultures.
• Able to meet the physical requirements of the role which will involve walking, pushing, pulling & lifting.
• Be prepared to work in an outdoor environment, in all weathers, in a role that requires substantial walking in a workplace that contains animals including birds and reptiles.

What we can offer

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State – we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated!  We offer current and future team members:

• Benchmarked Salary
• Free On-Site Parking
• Tertiary Education Partners for access to recognised Qualifications
• Flexible Working Arrangements and Study Leave
• NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
• Currumbin Wildlife Sanctuary Family & Friends Passes